iClass Terms and Conditions
Open Enrollment or Live, Online Courses
In the instance that a student needs to cancel or reschedule a traditional Instructor-led (ILT) or Live, Online (iWeek) course, please contact EC-Council by notifying your account rep, or at our main line at 505-341-3228 or by email at: [email protected].
If Client Cancels
- Prior to the end of the first day of class, refund = 100%
- After start of the class, but prior to completing 30%, refund = 90%
- After completing 30%, but prior to completing 60%, refund = 50%
- After completing more than 60%, No Refund.
iLearn Asynchronous Courses
The course term is defined as 12 months from the invoice date. A refund will only be granted if a client has not activated the course within the course term and the refund is requested during the term. Refund requests received after the course term will not be granted. Once a course has been activated, no refund will be issued. Please allow ten (10) business days for refund processing.
The iLearn courses are a single user license and are not transferable.
Course Materials
No refunds will be issued for mobile devices or physical courseware once seal is broken by client. Online course materials such as e-courseware, online exam prep programs or iLabs, online labs cannot be refunded once activated. Retail rate plus shipping will be prorated into percentages listed above for approved refunds for un-opened Courseware or mobile devices.
Certification Club Terms
iLabs not applicable to CCISO or workshops. To see the CCISO exam qualifications click here. Exams don’t exist for all courses/workshops. Does not qualify for additional discounts. EC-Council Pro subscription is for 12 months. Club membership applicable to EC-Council classes only and does not apply to third parties classes.
Refund Schedule
All approved refunds will be made within 30 calendar days of the institution receiving written notice of a student’s withdrawal or the date which the institution terminates enrollment of the student, whichever is earlier.